Providing young people with a safe place to go for support and advice is an important part of the work we do here at YMCA Mendip & South Somerset.

Both our Support Workers (within our accommodation projects) and our Youth Workers (through our youth clubs and project work) are able to provide support and advice on many topics, or issues that young people face.

We also provide an open access drop-in centre in Frome, called Routes; which is located at 1a Palmer Street in Frome. It is a safe, warm and welcoming environment for 16-25yr olds, where our Support Workers offer advice and guidance on a wide range of issues such as:

Housing & Homelessness: Emergency accommodation for young people, advice and help to find accommodation

Benefit advice: Making a claim, understanding your benefits and entitlements

Health: Mental health, substance misuse (drugs, alcohol) and sexual health (C-card issue point)

Employment: Help finding employment, creating CV’s, local job searches, preparing for Interviews

Education: School, college, training, volunteering placements

Relationships: Family mediation, personal relationships

Financial Matters: Budgeting, managing money, debt, setting up payment plans and direct debits

Police: Help if you’re in trouble with the police or if you feel that you need to report a crime


Routes is open Monday-Friday 12:00pm-4:30pm. You don’t need a specific reason to visit Routes; we are also here if you just need to talk, use the internet, or hang out in our cafe.

If we can’t help, then we have great relationships with a wide range of specialist services who can often see you in Routes. Don’t forget, that as long as we don’t think you or anyone else is at risk of harm, then whatever you come into Routes with is confidential – we won’t tell anyone about it without your consent.